Orders, shipping & returns

ORDERS/LEAD TIME

We do have a small batch in stock for some items. However, please keep in mind that most orders are made after ordering and it can take up to 4 weeks to make your unique piece. We strive to finish your piece as soon as possible.

SHIPPING

If your item is in stock, we will ship out the order within 5 working days. Please keep in mind that not all items are in stock. 

RATES:

The Netherlands: €7,50

Europe zone 1: Austria, Belgium, Czech Republic, Denmark (excl. Faroe Islands and Greenland), Estonia, France, (incl. Corsica and Monaco), Germany, Hungary, Ireland, Italy (excl. San Marino and Vatican City), Latvia, Lithuania, Luxembourg, Poland, Portugal, Slovakia, Slovenia, Spain (incl. Balearic Islands, excl. Canary Islands), Sweden: €14,50

Europe zone 2: all other countries in Europe (excl. Russia) €30,50

Other countries: on request.

RETURNS

Returns are possible within 14 days. Please note, all return costs will be at the buyers’ expense and must be sent by registered mail. All items must be in perfect condition and shipped in original packaging. For more information about returns and our return address, please email us at info@tielly.com.